© 2022 ACA International. All rights reserved. Reprinted from ACA Daily with permission from ACA. Additional information: www.acainternational.org. Originally published in May 2022 Every debt collection communication should be not only compliant, but aligned with the...
Collection agencies possess a plethora of data about their client’s customers who have past-due accounts. Protecting that data is essential. Consumers expect it, clients demand it, and regulators require it. “Recent insurance renewals are requesting more...
Have you ever been in a brainstorming session or a meeting and felt like someone placed you on mute? Have you ever felt like you are constantly interrupted when you speak or that people talk over you? It is not pleasant, and can leave you feeling frustrated,...
Originally Published in Collector Magazine
Clients are the bread and butter of what we do in this industry. One may argue that clients share a space with employees as our most important assets. Knowing their importance, how do we build and maintain strong, lasting relationships with our clients? COMMUNICATION...
One of the most eventful years of our lifetime is coming to an end, and I am unsure whether to breathe a sigh of relief or gather my armor. Predicting the future is often a guessing game, so instead, let’s work on preparation. As we near the end of 2020, there...
